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Consumer Law in Practice
Do you know your consumers statutory rights? Do you understand your obligations regarding repairs, replacements, refunds and goodwill? Do you know when to offer compensation and how much to offer?
About this course
This workshop will give customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens, along with a study of the assessment of compensation with specific references to the principles and theories used.
In an age where consumers are quick to complain, the need to ensure an appropriate response to a complaint is vital if expensive disputes are to be avoided.
The course aims to enable delegates to accurately assess the value of complaints with a view to settling these in a quick, efficient and cost effective manner.
What will it cover?
- The legal basics of a contract
- Statutory rights
- The difference between legal obligations and goodwill policies
- How, when and why compensation is awarded
- A review of key case law
- An introduction to negligence
- Case studies from The Furniture Ombudsman case files
Why should you attend?
- Perform better in your current job
- Understand consumer law in practical terms
- Avoid common mistakes and misunderstanding
- Reduce the cost of dealing with customer complaints
In-house training
This course can be delivered in-house and tailored to suit your specific needs.
To discuss your requirements please contact Dominique Le Grand on the number below.
Download Booking Form
Alternatively, please call 0845 653 2064, or e-mail training@thefurnitureombudsman.org to discuss you requirements
