Upcoming courses and training events
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Consumer Law in Practice
This workshop will give customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens, along with a study of the assessment of compensation with specific references to the principles and theories used.
Date: 24/11/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
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Customer Service and understanding upholstery complaints
This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding upholstery complaints.
Date: 03/11/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
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Lead Auditor - Environmental Management ISO 14001:2004 (ICRA Registered A17351)
Five day course aimed at those running environmental management systems covering planning and conducting effective audits. Successful completion of this course is the first step to achieving IRCA registered EMS auditor status.
Date: 25/10/2010
Cost: Free
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OHSAS 18001 Lead Auditor (IRCA Registered A17139)
Five day course aimed at those running health and safety management systems covering planning and conducting effective audits. Successful completion of this course is the first step to achieving IRCA registered H&S auditor status. Run in conjunction with iQ Management Systems.
Date: 16/10/2010
Cost: Free
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FIRA Open Day - 7th October 2010
Find out how we can help to meet your business needs by attending one of our Open Days.
Date: 07/10/2010 10am - 2.15pm (lunch provided)
Cost: Free
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The Principles of Consumer Law & Customer Service
This course is designed to equip delegates with all of the information necessary to ensure that they are confident in delivering excellent customer service at all times, whilst also giving customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens.
Date: 06/10/2010 9.45am - 3.30pm (lunch provided)
Cost: Free
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OHSAS 18001 Auditor Conversion Course (IRCA Registered A17009)
Three day OHSAS 18001:2007 course suitable for delegates who already hold a lead auditor qualification in either Quality or Environment. Run in conjunction with iQ Management Systems.
Date: 06/10/2010
Cost: Free
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EMS Lead Auditor Conversion ISO 14001:2004 (IRCA Registered A17353)
Three day ISO 14001:2004 course for practising QMS or OH&S auditors who want to expand their skills base to include auditing of environmental management systems. Successful completion of this course is the first step to achieving IRCA registered EMS auditor status.
Date: 04/10/2010
Cost: Free
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Surface Finishing in the Furniture Industry
Through lectures and practical handling sessions this course will educate delegates on standards and regulations, understanding the products available and the surface to be coated, product handling, safe application, problems and possible remedies.
Date: 30/09/2010 10am to 4pm (lunch provided)
Cost: Free
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FISP Workshop
This packed, one-day workshop is aimed at those who want to find out how FISP can provide competitive advantage within the furniture supply chain.
Date: 28/09/2010 10am - 3pm
Cost: £50.00 +VAT Member & £75.00 +VAT Non-member
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Forest to Furniture Course
An informative introduction to the various aspects of timber, timber based products and their use in the furniture manufacturing industry. This course will encompass timber technology, timber based products, problems, faults and construction.
Date: 23/09/2010 10am to 4pm (lunch provided)
Cost: Free
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Customer Service and Understanding Home Improvement Complaints
This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding home improvement complaints.
Date: 22/09/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
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Furniture Design Course
An introduction to the subject of design within the Furniture Industry, including exercises to reinforce the issues raised and give a greater involvement in the subject. Topics covered include de-mystifying design, the language of design, critical methods, furniture and market.
Date: 16/09/2010 10am to 4pm (lunch provided)
Cost: Free
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Certified Products, The Standards and Implementing a System
A full day course for those staff likely to play a part in setting up or maintaining a chain of custody.
Date: 15/09/2010
Cost: Free
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Internal Auditing - Integrated Management Systems (ISO 9001, ISO 14001, OHSAS 18001)
Two day course designed to help develop the skills necessary to carry out integrated audits covering more than one management system.
Date: 15/09/2010
Cost: Free
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Sustainable Timber Sourcing and Chain of Custody
FIRA is offering training to assist companies in understanding what is required of them and how to implement a 'Chain of Custody' system.
Date: 14/09/2010 9.30am - 12.30pm (Lunch provided)
Cost: £90.00 +VAT Member & £120.00 +VAT Non-member
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Internal Auditing - ISO 14001:2004
Two day course designed to enable delegates to carry out effective internal audits of environmental management systems
Date: 14/09/2010
Cost: Free
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Consumer Law in Practice
This workshop will give customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens, along with a study of the assessment of compensation with specific references to the principles and theories used.
Date: 08/09/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
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Lead Auditor - Quality Management ISO 9001:2008 (IRCA Registered A17110)
Five day course aimed at quality professionals on planning, conducting and leading effective audits. Successful completion of this course is the next step to achieving IRCA registered auditor status.
Date: 06/09/2010
Cost: Free
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The Principles of Consumer Law & Customer Service
This course is designed to equip delegates with all of the information necessary to ensure that they are confident in delivering excellent customer service at all times, whilst also giving customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens.
Date: 18/08/2010 9.45am - 3.30pm (lunch provided)
Cost: Free
