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Why Become a Member?
By being a member of TFO, retailers, manufacturers and other associated companies afford peace of mind to their customers by demonstrating their commitment to providing a quality service.
Some of the benefits of membership are:
- Your application to TFO opens doors to new customers and helps to inspire consumer confidence
- Your path to customer service excellence
- Advice line open 5 days a week
- Training; keep up to date with consumer law and customer service best practice
- Easy to use online case management system
- Ombudsman endorse members on every report sent to customers
- Reduce employment costs of law specialists
- Reduce lawyer fees and court costs
- Allows you to get on with your core business - we focus on and deal with the issues
- Access to experts in FIRA
- Satisfies the requirement to offer ADR before going to court as encouraged by the CPR's
You can also contact The Furniture Ombudsman on 0845 653 2064 or email info@thefurnitureombudsman.org
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