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Full Membership Benefits
How Full Membership of The Furniture Ombudsman will benefit your business - and save costs:
Full members are required to subscribe to the TFO's Code of Practice and TFO's aim is to support them fully in achieving the highest possible standards of product quality and service - in order to avoid, wherever possible, cause for customer complaint. However, in today's increasingly litigious society, disputes are inevitable, and when they do arise, TFO's aim is to help you to manage them as quickly and efficiently as possible, thereby limiting damage to brand reputation.
To this end TFO offers its acclaimed Alternative Dispute Resolution Service (ADR). This is recognised by the European Commission and is backed by our comprehensive range of information and support services all aimed at reducing the level of complaints, offering consumers peace of mind - and enhancing and preserving your reputation.
TFO provides a range of unique benefits to its full members, including:
- Substantial discounts on training courses designed to improve staff awareness of consumer law and customer service.
- Access to immediate telephone advice on customer complaints: sometimes our members simply need some objective guidance on how best to resolve a matter; TFO can provide this and offer an initial opinion on the validity of a potential complaint. This service assists members in managing their internal resources, leaving company lawyers and customer care managers to focus elsewhere.
- The opportunity to raise your profile and drive valuable traffic to your website: as a Full Member, you are invited to put your company profile on the TFO website. The TFO site is visited by many thousands of consumers every year and is a great place to be seen. We will also create a direct link to your own site - thus driving valuable traffic to it.
- Exclusive access to the Full Member's area of the TFO website: here you will find important business and legal updates and you'll be able to monitor cases in real time via the Case Management Portal..
- TFO bi-annual newsletter and e-newsletter: with news updates, topical articles, case studies and details of upcoming events.
- Unrestricted use of the TFO Full Member logo on your website and promotional material: TFO is synonymous with inspiring consumer confidence. Being able to put our logo on your material is a recognition of your status and a demonstration of your commitment to TFO aims and objectives.
- TFO window sticker and certificate: for in-store use. This too is a recognition of your status and a demonstration of your commitment to TFO aims and objectives.
Organisations currently enjoying full membership of The Furniture Ombudsman have identified the following key advantages:
- Reducing the number of hours spent in-house dealing with disputes and customer service issues.
- Retaining brand and customer loyalty:
- Avoiding the significant expense of going to court to defend claims
- Reducing customer complaints through increased staff awareness
